
Frequently Asked Questions
No you do not
Our built-in eye protection design ensures a non-irritating, comfortable experience—no goggles needed.
🟢 Green Light – Calming & Clarifying
Green LED light helps soothe the appearance of sensitive or stressed skin while supporting a clearer-looking complexion. Many users find it helps skin appear more even-toned and visibly balanced.
Benefits: Helps calm visible irritation, supports a more even-looking skin tone, enhances the appearance of clarity.
🟡 Yellow Light – Brightening & Toning
Yellow light provides a gentle, glow-enhancing experience that many find helps skin look revitalized and luminous. It can be a relaxing part of your routine to promote the appearance of a brighter, more even complexion.
Benefits: Helps skin look more radiant, supports an even-looking tone, refreshes the look of tired skin.
🔴 Red Light – Revitalizing & Smoothing
Red LED light is used to support the look of firmness and smoothness while enhancing your skin’s natural, healthy-looking glow. Many users enjoy it for helping skin appear more refined.
Benefits: Improves the appearance of fine lines, supports a smoother look, enhances skin’s vitality.
🔴➕🔦 Red + NIR Light – Advanced Skin Support
This combined mode uses Red and Near-Infrared light to complement your skincare routine and promote the look of elasticity and radiance.
Benefits: Helps skin appear firmer, supports the look of smoothness, promotes the appearance of youthful vitality.
If you're dealing with melasma, it's best to speak with a dermatologist before starting treatment to ensure the right approach for your skin.
Red light therapy works to calm inflammation and gradually fade areas of pigmentation. In some cases, pigmentation might look slightly more pronounced at first due to boosted circulation—this is a normal response and usually evens out with continued use.
Conditions like hormone-induced melasma (such as after pregnancy) can be more stubborn and may not respond as easily.
Our GlowRegen mask is made with silicone that doesn’t harbour bacteria, keeping them hygienic with minimal effort.
Simply wipe the surface with a dry or lightly damp cloth—no harsh cleaning products or antibacterial wipes needed, especially for sensitive skin.
Avoid using sprays or applying liquids directly to the mask.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim. If we determine that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product.
If you need to cancel your order after it has been placed, contact us at hi.pulcare@gmail.com and a dedicated team member will manage your request. Once the order has been processed, cancellations are no longer possible.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
No, the GlowReegen Mask is not currently FDA-approved or FDA-cleared. It is a cosmetic device designed to support your skincare routine by using red and infrared light therapy to enhance the appearance of your skin. This product is not intended to diagnose, treat, cure, or prevent any disease or medical condition, and its statements have not been evaluated by the U.S. Food and Drug Administration.
Please note that attaining FDA approval is currently in progress, and we are committed to meeting all regulatory standards to provide you with a safe and effective product.
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